🛟 Player Support & FAQ

Need help? We are here for you.

Direct Contact: Have a bug to report or an account question? Email us anytime at safakcvs@gmail.com. We typically respond within 24–48 hours.

Frequently Asked Questions

Q: How do I restore my purchases (Ad-Free, Bundles)?

Open the game, navigate to the Garage & Store screen, and tap the “Restore Purchases” button. As long as you are signed into the same Apple ID used for the original purchase, your non-consumables will be restored immediately at no charge.

Q: How does cloud save work?

Your progress is automatically saved locally and synchronized to Google Cloud Firestore whenever an active internet connection is available. You can view your anonymous Player ID in the Settings screen.

Q: Can I reset my progress?

Yes. In the in-game Settings menu, tap “Reset Local Data” to restart your campaign journey with a clean slate.

Q: How can I request account or telemetry deletion?

Simply send an email to safakcvs@gmail.com with your Player ID (found in the game Settings) and request data deletion. We will delete your remote Firestore document within 30 days.

Support Inquiries

Please include the following details in your email to help us resolve issues faster:

Your Device Model (e.g. iPhone 15 Pro, iPad Air)
Your iOS Version
Your Player ID (from in-game Settings)
A brief description of what happened

Email: safakcvs@gmail.com